How to return your order

If for any reason you are not satisfied with your product, simply return the item via the postal service and we will gladly reimburse your account for the full amount of the purchase. You are also welcome to exchange your order for another Mend product.

Please send the products you would like to return with a copy of your invoice to the address located on the order sheet inside your original package.

We accept all unopened returns and exchanges within 30 days of your delivery date for items purchased directly from our website. We recommend you obtain proof of posting from your parcel carrier. (This is a free service from Royal Mail.)

Processing your refund

Once we receive the goods in an acceptable condition we will issue a full refund. The refund will be made to the original payment method used. This Product Returns Policy does not affect your legal rights.

Cancelled orders

We always try to process your order as soon as possible. If your items have already been dispatched, you will still be charged for your order, but this will be refunded in full once the products are returned.